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JoJo1244's avatar
JoJo1244
Binge Watcher
3 years ago

"Maximum users streaming" message displays between episodes

On NOGGIN, Blues Clues & You....for the past 2 days this message comes up between every episode.... 

      "Maximum users streaming.....Your account is already playing the maximum number of devices at once. NOGGIN allows up to 4 concurrent streams per account. To continue, stop streaming the video on one of your other devices".......1-I only have 3 TVs in the home, 2-Nobody else has the log in info to stream from their device, 3-The living room tv is the one we watch Blues Clues on, whereas the other 2 tvs in the home are not playing NOGGIN, nor are the tvs even on. I've completed a system restart on the tv and on NOGGIN itself, but the message still displays between each episode. HELP PLEASE! 

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  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 years ago

    Hi Community users,

    Welcome, and thanks for posting in the Roku Community!

    Please be advised that some channels have limitations on the number of accounts that can be signed in. We advise logging out of some of your devices to access the channel.

    If the problem persists, you can contact the channel partner to report the issue you're experiencing since channels on Roku are maintained by the channel developers themselves. In this case, an issue within that specific channel likely needs to be addressed with an update from them.

    Please let us know if there's anything else that may assist you.

    Best regards,

    John

    • Jan46's avatar
      Jan46
      Newbie
      3 years ago

      I am getting this message on both Acorn for Roku and Britbox for Roku. I got it last night while watching Britbox, and I was the only person in the house, and no other TVs were on. Could this mean my Roku has been hacked and someone else is using the service? If so, what do we do? You say contact the channel provider. But you give no instructions on how to do so. Where do we find contact info for the providers. All the channels I have are through ROKU. Are you sating if I contact Acorn and Britbox they will help me? I think they will just say, not our problem, you need to contact ROKU. It seems to me you could offer a little better service on this issue. I had to go all around Johnson's barn to get to THIS screen, and have been having this issue for a while. Please offer better solutions. Would it help to uninstall the channels and reinstall them?

      • JoJo1244's avatar
        JoJo1244
        Binge Watcher
        3 years ago

        no this has nothing to do with being hacked. This is either a ROKU Channel issue or a developer issue with certain apps such as Acorn tv, Britbox and NOGGIN. I have reached out personally to ROKU although only thru livechat as theres no other way to contact them and I also reached out to NOGGIN. So far the ideas given to resolve the problem has not worked. If I'm given a resolution on how to fix the problem I will post it ASAP!  🙂

    • Jo70's avatar
      Jo70
      Reel Rookie
      3 years ago

      I just started getting the message “Maximum users streaming” several hours ago while watching a BritBox show. It occurs between episodes. I have one TV and one Roku streaming device set to BritBox at the time this occurred. I tried resetting Roku, but the message still occurs. I’m clearly not at the maximum for streaming.

    • Gatorgirl1298's avatar
      Gatorgirl1298
      Newbie
      3 years ago

      Jon, several users and myself only have 1 or 2 devices and it's saying the same. Something is wrong on Roku and it's charging us when we can't watch the changes we pay for.  This answer is unacceptable. 

      • JoJo1244's avatar
        JoJo1244
        Binge Watcher
        3 years ago

        Its a ROKU issue. You need to cancel whichever is giving you the error message. And re-subscribe through the actual app. 

  • LarryDee's avatar
    LarryDee
    Newbie
    3 years ago

    I am having the same issue with AcornTV. I love the channel but can't stand this nonsense, so I canceled the subscription. Maybe they will fix the problem and I can go back to watching without the frustration.

    • Pkathleen63's avatar
      Pkathleen63
      Binge Watcher
      3 years ago

      LarryDee.I don't know if you had the channels through roku, I did and was having the same issue. So I just downloaded the app, not going through Roku, so far no issues.

  • KSnell0708's avatar
    KSnell0708
    Newbie
    3 years ago

    I'm getting same with Brit Box.  I have not seen an answer yet from Roku.

    • Pkathleen63's avatar
      Pkathleen63
      Binge Watcher
      3 years ago

      KSnell0708 

      I had the same problem. So I just go right to the app, dont go through roku, and so far ...WALA!!! no issues.

  • raillynn's avatar
    raillynn
    Newbie
    3 years ago

    This started happening to me yesterday, 7/17, while using the BBC Select app. Thought I might be getting hacked or some other strangeness, as this is a new app for me. However, looking at the 60+ replies mentioning multiple apps, it's obvious Roku has some fixing to do.

  • streamicustomer's avatar
    streamicustomer
    Newbie
    3 years ago

    This is happening on all shows that I"ve been watching for the last couple days. All streaming channels through Roku. It's kind of annoying...