Hi Community users,
Welcome, and thanks for posting in the Roku Community!
Please be advised that some channels have limitations on the number of accounts that can be signed in. We advise logging out of some of your devices to access the channel.
If the problem persists, you can contact the channel partner to report the issue you're experiencing since channels on Roku are maintained by the channel developers themselves. In this case, an issue within that specific channel likely needs to be addressed with an update from them.
Please let us know if there's anything else that may assist you.
Best regards,
John
I am getting this message on both Acorn for Roku and Britbox for Roku. I got it last night while watching Britbox, and I was the only person in the house, and no other TVs were on. Could this mean my Roku has been hacked and someone else is using the service? If so, what do we do? You say contact the channel provider. But you give no instructions on how to do so. Where do we find contact info for the providers. All the channels I have are through ROKU. Are you sating if I contact Acorn and Britbox they will help me? I think they will just say, not our problem, you need to contact ROKU. It seems to me you could offer a little better service on this issue. I had to go all around Johnson's barn to get to THIS screen, and have been having this issue for a while. Please offer better solutions. Would it help to uninstall the channels and reinstall them?
no this has nothing to do with being hacked. This is either a ROKU Channel issue or a developer issue with certain apps such as Acorn tv, Britbox and NOGGIN. I have reached out personally to ROKU although only thru livechat as theres no other way to contact them and I also reached out to NOGGIN. So far the ideas given to resolve the problem has not worked. If I'm given a resolution on how to fix the problem I will post it ASAP! 🙂
That would be great! Message issue started this afternoon and have been to the moon and back trying to fix it! Only have the one tv and no other devices accessed to my account. I may be a “ senior”, but I can still operate my Roku with ease. John, please re-read our messages and you will see that we know what we’re doing. 😏
I was having the same problem, so I just downloaded acorntv and britbox, not going through Roku, and so far no issues
