Forum Discussion
13 Replies
- jcat30Reel Rookie
Arjiemar, I already did that twice and have had the ticket closed on me without resolving the problem. I also followed troubleshooting directions and sent a video of the problem occuring with the tracker id. I have found my own solution and discovered that the problem is a Roku problem of some sort with the Tablo app. I ordered a Fire TV stick that was delivered yesterday. I set it up plugged into my Roku TV and in Fire TV installed the Legacy Tablo app. I have tried out moving through the menu options and viewed several recordings and deleted them with no problems. This means the crashing of the app is a Roku error, no matter how many times Roku Customer Service closes my ticket due to not hearing from their engineering department that is supposed to solve the problem. I hate the Fire TV UI, but at least I can view my Tablo recordings.
- KempkerrReel Rookie
So is Roku giving up on fixing this?
- renojimCommunity Streaming Expert
There's a known issue with fourth generation Tablos and software version 14, but I don't know about legacy Tablos. Either way, it's Tablo that has to fix their app if there's something in it that's incompatible with a Roku update. Have you checked their "community"?
- bluemn5915Reel RookieI have a legacy Tablo quad HDMI. I have been playing it through a Roku for several months now without any problems. Recently when I try to play back a recorded show or watch live TV I get the message “PLAYBACK FAILED - This video is not playable on your device using the current settings” is often caused by a mismatch of audio settings between your Tablo and your Roku."I have tried all the recommended trouble shooting suggestions I could find such as factory reset of the Roku twice, Re installing the Tablo app twice, Checking audio settings many times but nothing has helped. I have a second Roku in another room that works fine with the Tablo. Is there something else I can try to get the to get this working again?
- bluemn5915Reel Rookie
Second Roku just did a update and now it doesn't work either.
- KirkmarcieNewbie
Same thing happened to me