Forum Discussion

TomN's avatar
TomN
Newbie
11 months ago

Legacy Tablo TV App Stopped Working On All Roku Devices.

The Legacy Tablo TV app stopped working on both my Roku Streaming sticks and Roku 3s yesterday, October 18th, 2024.  The Roku devices upgraded to Software Version 14.0.  Is Roku working on a fix for ...
app playback
Kempkerr's avatar
Kempkerr
Reel Rookie
11 months ago

Same issue

Can we revert to a previous software version?

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    11 months ago

    Hi, Community users!

    We appreciate you for letting us know about the issue you have encountered with the Legacty Tablo TV app, and our team would like to gather details to so we can further review this matter.

    Please be advised that we're currently investigating the problem of the Tablo TV app. Since you've mentioned that this issue is specific with the Legacy Tablo TV app, our team would appreciate your cooperation in providing the details below.

    1. Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)

    2. TV Make/Model:

    3. Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

    4. Troubleshooting Steps Taken:

      • Any steps you've already tried to resolve the issue.
    5. Description of the exact behavior of the issue

    Thank you for your ongoing support and patience as our team is working on this matter. We hope for your response in this thread with the necessary information, and we will make every effort to help you

    Best wishes,
    Kash

    • Dfresh567's avatar
      Dfresh567
      Roku Guru
      11 months ago

      TomN Kempkerr bluemn5915 

      Now I really want to know what the Legacy Tablo TV App is! They've taken an interest

    • MAHCG's avatar
      MAHCG
      Newbie
      10 months ago

      Serial number. X0250042VTP5 

      Device model. 3820 R2- STREAMING STICK 4K 

      Device ID. S0J733D2VTP5

      Software version 14.0

      Troubleshooting 

      Tablo is working fine on my Android phone app. I have tried uninstalling and reinstalling the Roku app on my Samsung TV And I did a complete reset pressing the button on the Roku stick. Neither solved the issue.

      Exact behavior or issue 

      In Roku I select the tablo app. I can see the live TV channels and shows that I have recorded. I select a TV channel and the screen changes to black with a circle as if it's downloading. Then it flashes right back to the channel directory. The exact same thing happens when I select a recorded show. 

      I purchased the Roku stick for the single purpose of being able to use tablo. 

      It sounds like this is a software problem with the Roku stick. Please fix it. I had a Tivo before this. Thought I would give Roku/ Tablo a try. I'm beginning to regret changing devices. 

       

      Issue report tracker


      Model: 3820R2 - Streaming Stick 4K
      Serial number: X0250042VTP5 (S0J733D2VTP5)
      Software version: 14.0.4 . build 12230-E6
      GC version: 12.7.23
      Timestamp: 2024-11-29T22:20:55z

      Please use issue ID P5-480-860 to report the current

      Thank you and I look forward to hearing back from you

      MG