Forum Discussion

mikepierce's avatar
mikepierce
Newbie
2 years ago

Credits screen minimizing and going black on streaming services

Hi - Is there any update on this situation?  I am having the same problem. At the end credits, when the screen minimizes, the small screen goes black.  Even after I click on the small screen to maximize it, the screen remains black.  Audio and captioning continues, but that's all.  This happens with Max, Hulu, & Netflix.  

TCL 65R635, Serial 2203GTO003096A00191

Software Version 12.5.5

Build 4177

I, and others, would appreciate a fix!

Paul

app playback

63 Replies

  • Oriolesfan33's avatar
    Oriolesfan33
    Channel Surfer
    10 months ago

    I've been dealing with this EXACT same issue for around a year. And until now I was unable to find anyone online running into this bug. Interestingly, it seems that all of you have been experiencing this for as long as I have.

    It happens in any app that shrinks the video into a smaller window while other content fills the screen. (I've seen it happen on Max, Crunchyroll, and DirecTV Stream).

     

    A few months ago, DirecTV Stream updated their app with a home page that features a small windowed video playing the currently selected channel. When the bug happens, the only ways to get the video work is to either select a new channel using the guide, or use the left or right arrow to change the channel. Using the home menu gives you a black screen with sound. The top of the home menu shows a selection of recent channels, and scrolling through these brings the video back on the small screen, but making the video full screen through the home menu will still give you a black screen with sound.

    As others have said, the only way to fix it temporarily is to reboot the TV using the settings menu. But the bug will happen again within a couple days. This has to be either a Roku or TCL issue, as it happens in several apps, and is not a problem when I stream content through my PS5.

    • atc98092's avatar
      atc98092
      Community Streaming Expert
      10 months ago
      Oriolesfan33 wrote:

      This has to be either a Roku or TCL issue, as it happens in several apps, and is not a problem when I stream content through my PS5.

      First, it doesn't matter if it doesn't happen with your PS5. The apps are completely different and programmed in a different language. Because it's happening in multiple apps is why it's not Roku doing it. The Roku OS does not override the functionality of individual apps. The apps may use something the OS offers, but it's the app developers that have to make that happen. When within a specific app the OS only does what the app is programmed to do. So it's the app developers that are making the credit screen minimize. And I have see apps on different platforms do the exact same thing, so another reason why it's not Roku themselves doing it. Now if/when it happens within the Roku Channel, then yes you can blame Roku. But not for 3rd party apps, which almost all other apps are.

      • Oriolesfan33's avatar
        Oriolesfan33
        Channel Surfer
        10 months ago

        I've found that it also happens on the Roku homepage. There is a box for "Live TV" that is connected to Roku TV that begins playing the last channel viewed in a small, windowed video when you leave the cursor on the icon for a couple seconds. When the bug happens, it will be a black screen with the sound playing.

  • Luna24's avatar
    Luna24
    Newbie
    2 years ago

    This is happening for me too!  I've made all the fixes I can in my accounts (turning off auto preview and auto play next episode) but at the end of an episode, the screen minimizes, goes black and then when i click to restore it, there is audio and captions but no video and no credits.  Max, Hulu and Netflix - probably more.

    TCL Model 55R635 Serial X00300XU82L

    Hardware ID a113X

    Software 13.00 

    build 24056-88

     PlEASE HELP!

     

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      2 years ago

      Thanks for keeping us posted, Luna24!

      We appreciate you sending us the requested details. We'll pass along your information to the appropriate Roku team for review. Thank you for your patience and understanding as we handle this.

      If there's anything else or if you have other concerns, please don't hesitate to let us know. We are here to listen and help in any way we can!

      Best regards,
      Jharra

      • aw9182's avatar
        aw9182
        Streaming Star
        2 years ago

        Another app that suffers from this issue in a major way is the Sling app. To look at the channel guide while playing a channel, the app puts a small window preview of what is currently playing the lower right section of the screen. With this bug the preview window goes black and when you maximize it again it stays black and you only hear the audio. This essentially prevents you from browsing content on the main lineup grid which is completely unacceptable and kills a major feature of the app. 

        Weather Nation is another app the has this same issue. On the main home screen if you hover over the live playing video window that too goes black and stays black when you maximize the content leaving you to only listen to the feed and not see anything. 

        The MLB app also has this same bug. When you click on the "Gameday" feature while watching a game, the video shrinks to the right hand side of the screen and also goes black! The only way to fix it is to exit out of the game and then select it again to keep watching with picture. 

        This is not an issue with a single app but many and seems to be a bug with the TLC Roku TV as I have not had any issues on my Roku Ultra!