Thanks for keeping us posted, Luna24!
We appreciate you sending us the requested details. We'll pass along your information to the appropriate Roku team for review. Thank you for your patience and understanding as we handle this.
If there's anything else or if you have other concerns, please don't hesitate to let us know. We are here to listen and help in any way we can!
Best regards,
Jharra
Another app that suffers from this issue in a major way is the Sling app. To look at the channel guide while playing a channel, the app puts a small window preview of what is currently playing the lower right section of the screen. With this bug the preview window goes black and when you maximize it again it stays black and you only hear the audio. This essentially prevents you from browsing content on the main lineup grid which is completely unacceptable and kills a major feature of the app.
Weather Nation is another app the has this same issue. On the main home screen if you hover over the live playing video window that too goes black and stays black when you maximize the content leaving you to only listen to the feed and not see anything.
The MLB app also has this same bug. When you click on the "Gameday" feature while watching a game, the video shrinks to the right hand side of the screen and also goes black! The only way to fix it is to exit out of the game and then select it again to keep watching with picture.
This is not an issue with a single app but many and seems to be a bug with the TLC Roku TV as I have not had any issues on my Roku Ultra!
Hi aw9182,
Thanks for sharing this information in this thread. We would like to ask for the following information that RokuJanadeeK asked above.
Your patience and understanding are highly appreciated while we work to resolve the issue.
Regards,
Reyn
TCL Model: 55R635
Hardware ID: A113X
Serial number: X00300P4CFVF
Software version: 13.0.0 Build 24056-88
Device ID S05EY184CFVF
ISSUE ID: VF-215-970
Here are videos of the issues I reported above for the different Apps:
Weather Nation - https://drive.google.com/file/d/1jemeabB86vrlPnm_hhTg5CVJfXUsI5l-/view?usp=sharing
Sling TV - https://drive.google.com/file/d/1jpfAFOnG4_D4eLGrAFGhKAGfeZAn7hMl/view?usp=sharing
MLB - https://drive.google.com/file/d/1jnRyQ3rNZv3_aprIpARMCEA3PivQelTL/view?usp=sharing
These issues have been going on since last year so they need to move up the priority list of the software engineers. When they are severe enough that they basically can completely ruin an app something needs to be fixed ASAP.
We appreciate the follow-up, aw9182.
Rest assured, we have collected and forwarded the following details to the appropriate Roku team for review and further investigation. We appreciate your patience and understanding in the meantime. Should an update be available for this concern, we'll promptly let this thread know.
Let us know if you have further inquiries regarding this.
All the best,
Janadee
