Forum Discussion

Byron3's avatar
Byron3
Newbie
7 months ago
Solved

I cannot get CNBC to stop so I can get a code code keeps refreshing

I am trying to set up cnbc. The screen shows a code and doesn’t stop. Switches to a new code before I can enter. Thanks

 

  • RokuJharra-Q's avatar
    RokuJharra-Q
    7 months ago

    Byron3 

    Thanks for your post!

    Appreciate you for letting us know about this issue. If you are directly subscribed to a stand-alone app, use the credentials associated with your subscription.

    You can also try the following steps to resolve this issue.

      1. Update the channel
        Highlight the app > Press the star (*) button on your Roku remote > Check for update
      2. Restart your Roku device/TV

    If the issue persists, we recommend you contact the channel provider of these channel for further assistance.

    Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members.

    Best,
    The Roku Community Team

4 Replies

  • JWS9518's avatar
    JWS9518
    Roku Guru
    7 months ago

    Byron3   You should delete your email in this post as this is a public forum that everyone can see, including the scammers.

    Try restarting your Roku and see if that helps.

     

     

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    7 months ago

    Byron3 

    Thanks for your post!

    Appreciate you for letting us know about this issue. If you are directly subscribed to a stand-alone app, use the credentials associated with your subscription.

    You can also try the following steps to resolve this issue.

      1. Update the channel
        Highlight the app > Press the star (*) button on your Roku remote > Check for update
      2. Restart your Roku device/TV

    If the issue persists, we recommend you contact the channel provider of these channel for further assistance.

    Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members.

    Best,
    The Roku Community Team

  • gjhinc's avatar
    gjhinc
    Channel Surfer
    6 months ago

    Yea. Nothing seems to fix it. I assume the CNBC app is just broken and CNBC doesn't care. I give up.

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      6 months ago

      gjhinc  Thanks for keeping us posted.

      For this issue, it’s best to get in touch with CNBC support directly for help. Just a heads-up that subscriptions and content, like Live TV programming on certain apps, are handled by the channel providers. They’ll guide you on how to use their app and sort out any other questions you might have.

      Check out the Contact CNBC Support Team for more info.

      Hope that helps! Let us know if you need anything else.

      Roku Community Team.