Forum Discussion

Leannek18's avatar
Leannek18
Streaming Star
3 months ago

Hulu and paramount + crashing

Hulu has been crashing for about week as soon as I click on a show. Paramount started yesterday. Roku tv is less than a year old. Ive tried all the usual, uninstalled apps, unplugged, check for updates, factory reset and nothing is working. 

 

app playback
app support

3 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 months ago

    Hey there, Leannek18​!

    It looks like you're having trouble with the Hulu and Paramount+ apps. We'd like to investigate this issue.

    • What software version is the Roku currently using?
    • A video or photo would be helpful.

    Appreciate your help!

    Roku Community Team

    • Leannek18's avatar
      Leannek18
      Streaming Star
      3 months ago

      Im using the most recent as I've tried to update everyday this week. 

      A photo of a black screen? I click on the show, the screen turns black and 1 second later its on the home page. 

      • RokuSuzyL's avatar
        RokuSuzyL
        Community Moderator
        3 months ago

        Leannek18 

        Thank you for that additional info. And thanks for trying the troubleshooting steps you have mentioned above.

        To confirm, have you tried checking the other apps besides Hulu and Paramount Plus to see if the same thing happens? 

        Looking forward to your response!

        Roku Community Team