My Netflix streaming on Roku was fine until 3 days ago. Now we start any show and within 30 seconds program stops and screen goes back to home page.
Hi jk55
Welcome to the Roku Community!
Does the issue only occur on Netflix or across other channels installed on your Roku device?
Have you tried removing the affected channel Netflix and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.
For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.
Let us know if there's any difference after.
Warm Regards,
Lianna
Only Netflix. We tried removing and re-installing Netflix but there was no difference.
Hi jk55
Thanks for the reply!
To ensure the process of removing and re-adding the Netflix channel is successful, make sure to restart your device before adding the channel back in. from the Settings menu by navigating to Settings > System > System restart > Restart. However, if it still has no dice and the issue is only with the channel alone, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to Netflix support directly to share your feedback.
Warm Regards,
Lianna
Lianna,
All good now! Many thanks!
Best,
