Forum Discussion

hpsingh's avatar
hpsingh
Channel Surfer
5 years ago
Solved

How to activate CNN Go on my Roku streaming device

Unable to activate CNN Go. When I type cnn.it/roku (have tried many browsers), it takes me to the next screen-"Activate your device" but there is place to enter the Activation Code.
CNN Troubleshooting
  • hpsingh's avatar
    hpsingh
    5 years ago

    Based on someone's suggestion, I actually deleted CNN Go application and reinstalled on 2 of my Roku devices.  It has worked so far.  I have to try on my other 2 devices.  Hopefully it will work.  Thanks for the input.

atc98092's avatar
atc98092
Community Streaming Expert
5 years ago

Yep, you're right. One of the Roku moderators had offered that link, so I hadn't even looked at it. All they seem to have are FAQs.

It doesn't look like CNN really wants anyone to contact them. I can't seem to find any way to contact them on their web site. But they do mention they are on Facebook and Twitter. Both of those have been used to get support from other providers, so perhaps they will respond to someone there. 

hpsingh's avatar
hpsingh
Channel Surfer
5 years ago

Based on someone's suggestion, I actually deleted CNN Go application and reinstalled on 2 of my Roku devices.  It has worked so far.  I have to try on my other 2 devices.  Hopefully it will work.  Thanks for the input.