How do I contact Classic Reel about ongoing "loading" issues.
I've contacted them a few times and I only get vague responses or non at all it's like they don't want to deal with the customers.
Forum Discussion
Thank you for getting back to me, it's the classic reel channel only, Netflix used to but they seem to have resolved the issue, so classic reel is the only channel I experience this with, I contacted them and they blamed it on an " old Roku" I responded by saying that all of my Rokus are brand new, they have pretty much ignored me ever since. I have uninstalled, reinstalled, updated and restarted the channel & system regularly trying to resolve the issue, the conclusion I've reached is that the problem is on their end, possibly a bandwidth issue from wherever the signal is being transmitted, just guessing here, but I do believe it's on that side of things and not the customers fault like they have claimed. Thank you for taking time to ask and trying to help.
Thanks for the update.
We're sorry to hear about your experience. If the issue is only with the channel alone, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out once more to Classic Reel support and ask for additional assistance with the issue within the channel.
Regards,
Nimfa
