Forum Discussion

donna932's avatar
donna932
Newbie
2 years ago
Solved

How can I remove favorite channel from xfinity stream favorite channel guide

Just got roku express 4k+.  I have an older roku as well.  On the older roku i was able to remove and add favorite channels to the xfinity guide..  Now when I try to do this and press the star key, I don't get the option to do either.  Is there a way to do this?

  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! donna932,

    A warm welcome from the Roku Community!

    Thanks for bringing this to our attention on removing your favorite channel. We'd love to help you with that. 

    You can filter the Live TV Channel Guide to display all channels (minus any hidden channels), an automatically generated list of recently watched channels, or your favorite channels. When the channel guide is filtered, only the channels that are part of the filtered view appear. Use the following steps to filter the channel guide:

    1. Open the Channel Options menu.
    2. Select Filter
    3. Choose All channels, Recents, or Favorites.

    Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.

    Thanks,

    Arjiemar

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi CW99,

    Welcome to the Roku Community.

    Thanks for posting your inquire, and we'd like to help. To set a channel as a favorite or remove it, open the Channel options menu and select Favorite channel. You can repeat this for each channel you want to manage or use the following steps to add or remove from favorites.

    1. Open the Channel options menu
    2. Select Manage channels
    3. Select Favorite channels
    4. Press OK  to check the box next to any channel you wish to favorite

    If you need further assistance, feel free to reach out to us.

    All the best,
    Kash

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    A warm welcome here in the Roku Community, RCareyG.

    We're grateful to have you here and appreciate you for trying. 

    Please be advised that this feature is within the Xfinity Stream app. We highly recommend reaching out to their Customer Support for further assistance on how to hide or remove the favorite channel feature on the channel guide. You can also contact their direct phone at 1-800-Xfinity. 

    Let us know if there's anything else we can be of assistance with, and we'd be more than happy to continue doing so. 

    Thanks,
    Carly

9 Replies

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! donna932,

    A warm welcome from the Roku Community!

    Thanks for bringing this to our attention on removing your favorite channel. We'd love to help you with that. 

    You can filter the Live TV Channel Guide to display all channels (minus any hidden channels), an automatically generated list of recently watched channels, or your favorite channels. When the channel guide is filtered, only the channels that are part of the filtered view appear. Use the following steps to filter the channel guide:

    1. Open the Channel Options menu.
    2. Select Filter
    3. Choose All channels, Recents, or Favorites.

    Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.

    Thanks,

    Arjiemar

    • CW99's avatar
      CW99
      Newbie
      2 years ago

      How to remove Favorite Channels from live tv that have been added for Xfinity Stream using Roku. 

      Thanks!

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi CW99,

        Welcome to the Roku Community.

        Thanks for posting your inquire, and we'd like to help. To set a channel as a favorite or remove it, open the Channel options menu and select Favorite channel. You can repeat this for each channel you want to manage or use the following steps to add or remove from favorites.

        1. Open the Channel options menu
        2. Select Manage channels
        3. Select Favorite channels
        4. Press OK  to check the box next to any channel you wish to favorite

        If you need further assistance, feel free to reach out to us.

        All the best,
        Kash

  • RCareyG's avatar
    RCareyG
    Newbie
    2 years ago

    These solutions don't work.  The only options I have are Find a Channel, Filter preferences (nothing there either), or Search.  What am I doing wrong?

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      A warm welcome here in the Roku Community, RCareyG.

      We're grateful to have you here and appreciate you for trying. 

      Please be advised that this feature is within the Xfinity Stream app. We highly recommend reaching out to their Customer Support for further assistance on how to hide or remove the favorite channel feature on the channel guide. You can also contact their direct phone at 1-800-Xfinity. 

      Let us know if there's anything else we can be of assistance with, and we'd be more than happy to continue doing so. 

      Thanks,
      Carly

      • ao915's avatar
        ao915
        Newbie
        2 years ago

        I'm IN the Xfinity app and as the OP pointed out, there is no such option, only Find a Channel, Filter Preferences, and Search. You would know this if you actually tried your solutions instead of providing scripted answers.

        Why is it so hard to get an answer to this? This isn't even the only thread on this subject, and they're all useless. 

        Another question is why it was ever changed in the first place, when it used to be so simple, but I'll settle for an answer to the original question.