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donna932's avatar
donna932
Newbie
3 years ago
Solved

How can I remove favorite channel from xfinity stream favorite channel guide

Just got roku express 4k+.  I have an older roku as well.  On the older roku i was able to remove and add favorite channels to the xfinity guide..  Now when I try to do this and press the star key, I...
  • RokuArjiemar's avatar
    3 years ago

    Hello! donna932,

    A warm welcome from the Roku Community!

    Thanks for bringing this to our attention on removing your favorite channel. We'd love to help you with that. 

    You can filter the Live TV Channel Guide to display all channels (minus any hidden channels), an automatically generated list of recently watched channels, or your favorite channels. When the channel guide is filtered, only the channels that are part of the filtered view appear. Use the following steps to filter the channel guide:

    1. Open the Channel Options menu.
    2. Select Filter
    3. Choose All channelsRecents, or Favorites.

    Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.

    Thanks,

    Arjiemar

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi CW99,

    Welcome to the Roku Community.

    Thanks for posting your inquire, and we'd like to help. To set a channel as a favorite or remove it, open the Channel options menu and select Favorite channel. You can repeat this for each channel you want to manage or use the following steps to add or remove from favorites.

    1. Open the Channel options menu
    2. Select Manage channels
    3. Select Favorite channels
    4. Press OK  to check the box next to any channel you wish to favorite

    If you need further assistance, feel free to reach out to us.

    All the best,
    Kash

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    A warm welcome here in the Roku Community, RCareyG.

    We're grateful to have you here and appreciate you for trying. 

    Please be advised that this feature is within the Xfinity Stream app. We highly recommend reaching out to their Customer Support for further assistance on how to hide or remove the favorite channel feature on the channel guide. You can also contact their direct phone at 1-800-Xfinity

    Let us know if there's anything else we can be of assistance with, and we'd be more than happy to continue doing so. 

    Thanks,
    Carly