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Kingd3020's avatar
Kingd3020
Reel Rookie
3 years ago

Having problems watching anything every time I start something it exits and goes to home screen

 For about 2 weeks now I try to watch something it freezes and exits to home screen I have tried 2 diffrent routes and checked connectivity and that's not the issue they are both excellent. 

Ive reset route and hacable company come out that is fine and perfect I also have fiber optics for by internet so that also has been checked and not a issue. 

   My issue is am unable to watch roku on any of my 6 diffrent devices and yes have tried them all even went as far as to try them 1 at a time. 

app playback

16 Replies

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    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      3 years ago

      Hello Medowns 

      I hope you're doing well.

      We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? Does the issue also occur on all channels installed on your Roku device? What are the troubleshooting steps you've tried?

      With more information, we can assist you further.


      All the best,
      Kariza

      • Kingd3020's avatar
        Kingd3020
        Reel Rookie
        3 years ago

        I also have a roku TV and it happens there as well and I do have all my roku plugged into a outlet. 

    • JJS1's avatar
      JJS1
      Newbie
      3 years ago

      Me too. I'm following this in hopes of remedy.

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        3 years ago

        Hi JJS1, 

        Thanks for your first post in Roku Community. 

        It seems that you are also experiencing the same issue on your Roku device. We'd like to know more about how this issue occurs on your end. 

        Could you walk us through the situation, what are the steps to reproduce the issue you are seeing? And have you tried any troubleshooting steps to resolve the issue? 

        We look forward to hearing back from you soon.


        Regards, 
        Nimfa

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hi Kingd3020 

    Thanks for the post.

    Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

    Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

    Keep us updated!


    All the best,
    Kariza

    • Kingd3020's avatar
      Kingd3020
      Reel Rookie
      3 years ago

      It is happening on discovery Disney HBO paramount and showtime but doesn't happen on the free to watch channels. All the channels I get commercials with it doesn't effect.  

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Greeting Mrslaurak, 

      Thanks for your post. 

      How can we be of assistance? Would you mind giving us more details regarding your concern? Please let us know any additional information you may have that would be helpful for our team looks into this problem.

      Keep us posted. 


      Regards, 
      Nimfa