Forum Discussion

Kingd3020's avatar
Kingd3020
Reel Rookie
3 years ago

Having problems watching anything every time I start something it exits and goes to home screen

 For about 2 weeks now I try to watch something it freezes and exits to home screen I have tried 2 diffrent routes and checked connectivity and that's not the issue they are both excellent.  Ive re...
app playback
Medowns's avatar
Medowns
Reel Rookie
3 years ago

Been having the same issue for the last 3 days

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hello Medowns 

    I hope you're doing well.

    We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? Does the issue also occur on all channels installed on your Roku device? What are the troubleshooting steps you've tried?

    With more information, we can assist you further.


    All the best,
    Kariza

    • Kingd3020's avatar
      Kingd3020
      Reel Rookie
      3 years ago

      I also have a roku TV and it happens there as well and I do have all my roku plugged into a outlet. 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Hi Kingd3020 

        Thanks for the follow up regarding the issue you are experiencing with channels crashing.

        We would be more than happy to look further into this issue for you, but we will need more details. Can you please provide us the following information:

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
        • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
        • steps to reproduce the issue you are seeing 

        Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further. We look forward to hearing back from you.


        Thanks,
        Danny

  • JJS1's avatar
    JJS1
    Newbie
    3 years ago

    Me too. I'm following this in hopes of remedy.

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Hi JJS1, 

      Thanks for your first post in Roku Community. 

      It seems that you are also experiencing the same issue on your Roku device. We'd like to know more about how this issue occurs on your end. 

      Could you walk us through the situation, what are the steps to reproduce the issue you are seeing? And have you tried any troubleshooting steps to resolve the issue? 

      We look forward to hearing back from you soon.


      Regards, 
      Nimfa