Fubo no longer showing thumbnails in fast forward playback

Question

HelloJust within the last 2 weeks, when I fast forward or rewind a recorded show on the FUBO app on &nbsp;the ROKU streaming stick or 4k streaming stick, the thumbnails no longer appear. &nbsp;However, if I fast forward or rewind on FUBO app on my smart LG tv or my iPhone, the thumbnails are there.&nbsp;Other apps like MAX or Apple TV+ have no issues with thumbnails during fast forward or rewind.There are only 2 of us in the house and we are not gamers and never have more than 4 devices online at any one time&nbsp;Any ideas as to what may be happening?

Klerner · Answer

I contacted FUBO with all this information. &nbsp;I was told that there is a glitch in the ROKU version of their app and they are working on the fix for their next release. &nbsp;You can close this issue.

Klerner · Answer

A normal DVR(?) recording. &nbsp;They are programs that I set up as scheduled recordings in “ My Stuff”

RokuRiamie-D · Answer

Hi&nbsp;Klerner,
Welcome to the Roku Community!
We get that you are not seeing the thumbnails of your Fubo recordings when you fast-forward&nbsp;or&nbsp;rewind a recorded show. We would like to look closely into the issue.
Let's see if this will work for you:

Update the Fubo Channel -&nbsp;Highlight the app &gt;&nbsp;Press the star (*) button on your Roku remote &gt;&nbsp;
Check for updates

Restart your Roku device
If you have another Roku device, we suggest trying to play and fast-forward a recorded show on Fubo to see if the issue occurs.

For further help, please visit our Roku support article:&nbsp;Issues playing shows and movies on your Roku device.
We look forward to your update.
Cheers,The Roku Community Team
&nbsp;

Klerner · Answer

Thank you for your reply…. We have 2 LG “smart” tvs, and 1 LG “dumb” tv, all using Roku streaming stick 4K - models 3820x and 3820RW (we like the ROKU UI rather than the LG). All 3 have the updated FUBO app and the problem exists on all 3 tvs.

I have restarted Roku, rebooted my modem, prior to making this post. 🤷‍♂️

Klerner · Answer

In addition, on some channels, the thumbnail is there, but completely black. &nbsp;

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Fubo no longer showing thumbnails in fast forward playback

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