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Klerner's avatar
Klerner
Channel Surfer
7 months ago

Fubo no longer showing thumbnails in fast forward playback

Hello Just within the last 2 weeks, when I fast forward or rewind a recorded show on the FUBO app on  the ROKU streaming stick or 4k streaming stick, the thumbnails no longer appear.  However, if I ...
app playback
RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
7 months ago

Hi Klerner,

Welcome to the Roku Community!

We get that you are not seeing the thumbnails of your Fubo recordings when you fast-forward or rewind a recorded show. We would like to look closely into the issue.

Let's see if this will work for you:

  1. Update the Fubo Channel - Highlight the app > Press the star (*) button on your Roku remote > 

    Check for updates

  2. Restart your Roku device
  3. If you have another Roku device, we suggest trying to play and fast-forward a recorded show on Fubo to see if the issue occurs.

For further help, please visit our Roku support article: Issues playing shows and movies on your Roku device.

We look forward to your update.

Cheers,
The Roku Community Team

 
Klerner's avatar
Klerner
Channel Surfer
7 months ago

Thank you for your reply…. We have 2 LG “smart” tvs, and 1 LG “dumb” tv, all using Roku streaming stick 4K - models 3820x and 3820RW (we like the ROKU UI rather than the LG).  All 3 have the updated FUBO app and the problem exists on all 3 tvs. 

I have restarted Roku, rebooted my modem, prior to making this post. 🤷‍♂️

  • Klerner's avatar
    Klerner
    Channel Surfer
    7 months ago

    In addition, on some channels, the thumbnail is there, but completely black.  

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      7 months ago

      Thanks for the clarification Klerner.

      We appreciate you trying the troubleshooting steps we have provided. Is this a DVR recording or normal on-demand content?

      We look forward to your update.

      Thanks,
      The Roku Community Team

      • Klerner's avatar
        Klerner
        Channel Surfer
        7 months ago

        A normal DVR(?) recording.  They are programs that I set up as scheduled recordings in “ My Stuff”

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