Forum Discussion

Channel Surfer

7 months ago

Fubo no longer showing thumbnails in fast forward playback

Hello Just within the last 2 weeks, when I fast forward or rewind a recorded show on the FUBO app on the ROKU streaming stick or 4k streaming stick, the thumbnails no longer appear. However, if I ...

Channel Surfer

7 months ago

Thank you for your reply…. We have 2 LG “smart” tvs, and 1 LG “dumb” tv, all using Roku streaming stick 4K - models 3820x and 3820RW (we like the ROKU UI rather than the LG). All 3 have the updated FUBO app and the problem exists on all 3 tvs.

I have restarted Roku, rebooted my modem, prior to making this post. 🤷‍♂️

Channel Surfer

7 months ago

In addition, on some channels, the thumbnail is there, but completely black.

RokuRiamie-D
Community Moderator
7 months ago
Thanks for the clarification Klerner.

We appreciate you trying the troubleshooting steps we have provided. Is this a DVR recording or normal on-demand content?

We look forward to your update.

Thanks,
The Roku Community Team
- Klerner
  Channel Surfer
  7 months ago
  A normal DVR(?) recording. They are programs that I set up as scheduled recordings in “ My Stuff”
  - RokuRiamie-D
    Community Moderator
    7 months ago
    Hi Klerner,
    
    Thank you for your response.
    
    We would like to coordinate this with our Roku team. Please provide us with the following details to help us investigate the issue further:
    
    Roku device model, serial number, device ID, and OS version and build. (this can all be found in Settings > System > About)
    
    Tracker ID (press the Home button 5 times, followed by the Back button 5 times)
    
    Channel build version (highlight the channel and press the star (*) button of your Roku remote)
    
    Photo or video clip displaying the issue as it occurs.
    
    How do I insert an image in a post?
    
    We look forward to your response.
    
    Cheers,
    The Roku Community Team