Forum Discussion

janetjustus's avatar
janetjustus
Newbie
2 years ago

Foyles War Season 1 closed captioning

i have had the same problem but in season 1 . have tried all the crazy tricks. incredibly frustrating. I will  cancel my roku acorn and subscribe to acorn  separately. thank you

10 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, janetjustus

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you for sharing information with us, and we'd be more than glad to assist. May we know what specific episodes in season 1 are having the issue?

    We look forward to hearing back from you.

    All the best,
    Kash

    • tamiparks's avatar
      tamiparks
      Newbie
      2 years ago

      I am watching Foyles War, season 1. The first two episodes were fine, but starting in episode 3 and now 4,  the captions are about 10 seconds ahead of the dialogue. It's very distractirestarng and unhelpful. I have searched for updates, restarted ROKU, and downloaded the app on my phone and gone through the process of putting the TV Screen in the purple box of the app on my phone. It didn't change anything.

      • digshot's avatar
        digshot
        Reel Rookie
        2 years ago

        I am experiencing this same problem and it continues into successsive seasons. I usually get two edisodes where the captioning is in sync, and two that are not.

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi tamiparks,

    A warm welcome here in the Roku Community!

    Please be aware that we have passed along your information to the appropriate Roku team for further investigation.

    Your patience and understanding are much appreciated.

    Thanks,

    John