Forum Discussion

z-bob's avatar
z-bob
Streaming Star
2 years ago
Solved

Disney+ fails with "Please update your application"

When I goto settings->system->system_update-> check_now it says everything is up to date.  I also tried pressing the star button on the app menu and updating from there and it says the latest version...
app feature
  • RokuCarly's avatar
    RokuCarly
    12 months ago

    Hi, z-bob.

    Greetings from the Roku Community!

    We're glad to update you that our relevant team has already resolved this and you may now update the software version of your Roku Streaming Stick. 

    It's under Settings > System > Software update > Check Now. 

    Let us know how it goes!

    Best regards,
    Carly

z-bob's avatar
z-bob
Streaming Star
2 years ago

AFAIK, it's only the Disney+ app.  I've tried a half dozen others and they are fine.
The error happens after the app loads and puts up its splash screen.  Its version is 1.38 build 2023120800

Roku system info:
Model  3800X
SN  YF007N236638
Software version  12.0.0  build 4186-55
Device ID  CT3917236638
I have another similar Roku upstairs; I have not yet checked to see if it's affected. 

Let me know if you need anything else.

renojim's avatar
renojim
Community Streaming Expert
2 years ago
z-bob wrote:

version is 1.38 build 2023120800


Software version  12.0.0  build 4186-55

There's your problem.  Your stick is several versions behind.  Hopefully RokuCarly has a solution.