Forum Discussion

z-bob's avatar
z-bob
Streaming Star
2 years ago
Solved

Disney+ fails with "Please update your application"

When I goto settings->system->system_update-> check_now it says everything is up to date.  I also tried pressing the star button on the app menu and updating from there and it says the latest version is installed.  I also did a system reset ("did you try turning it off and back on again?" 😂) and that didn't help.

Edit:  I just removed the app and reinstalled it and it fails the same way

app feature
  • RokuCarly's avatar
    RokuCarly
    12 months ago

    Hi, z-bob.

    Greetings from the Roku Community!

    We're glad to update you that our relevant team has already resolved this and you may now update the software version of your Roku Streaming Stick. 

    It's under Settings > System > Software update > Check Now. 

    Let us know how it goes!

    Best regards,
    Carly

11 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Hi, z-bob.

    Greetings from the Roku Community!

    Thanks for letting us know about this. We'll look closely at what could be the possible reason the error message "Please update your application" is being prompted. 

    Before we proceed further, it would be appreciated if you could provide us with additional information such as follows:

    • What is the model of the affected Roku device? Perhaps you can provide us with its serial number.
    • What is your current OS version? It's under Settings > System > About.
    • Is this only happening on Disney+?

    We'll be looking forward to your response.

    Best regards,
    Carly

    • z-bob's avatar
      z-bob
      Streaming Star
      2 years ago

      AFAIK, it's only the Disney+ app.  I've tried a half dozen others and they are fine.
      The error happens after the app loads and puts up its splash screen.  Its version is 1.38 build 2023120800

      Roku system info:
      Model  3800X
      SN  YF007N236638
      Software version  12.0.0  build 4186-55
      Device ID  CT3917236638
      I have another similar Roku upstairs; I have not yet checked to see if it's affected. 

      Let me know if you need anything else.

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago
        z-bob wrote:

        version is 1.38 build 2023120800


        Software version  12.0.0  build 4186-55

        There's your problem.  Your stick is several versions behind.  Hopefully RokuCarly has a solution.