Hi Carly,
I'm trying to log into my DirecTV account inside the DirecTV channel. I successfully log in which I would expect to be taken to DirecTV interface but it stays on the start free trial screen, shows my email that I'm logged in and only allows me to sign out or go through start free trial.
I tried removing and reinstalling DirecTV channel. Same issue.
Thanks.
Hi, Leisureg12.
Thanks for keeping us posted.
Since this is a channel authentication issue, we highly recommend coordinating this with the channel provider as they manage and maintain their app on the Roku streaming platform.
It's important to note that Roku simply hosts the channel on the platform and does not have direct management control over it.
You may reach them here: DirectTV Support
We hope this will get sorted out soon so you can start streaming on your newly purchased Roku streaming device.
Regards,
Carly
