Forum Discussion

Leisureg12's avatar
Leisureg12
Reel Rookie
2 years ago

DirecTV Issue Existing Account Free Trial Loop

Roku streaming stick.  When logging into DirecTV upon getting a new stick it prompts to use Roku email. I use different email (att domain). The login goes through but still shows start start free tri...
app login
RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Welcome, and thank you for posting here in the Roku Community, Leisureg12!

Thanks for reaching out. We'd be happy to look closely into this matter and find you the best resolution so you can start streaming the Direct TV app on your new Roku streaming stick device.

Before proceeding, is your subscription purchased directly from Direct TV or via Roku? Are you trying to access it directly from the standalone app or inside The Roku Channel? 

In the meantime, let's try to troubleshoot the app. Follow the steps provided below:

  • Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  • Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  • Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Here's the support article for reference: How to resolve a channel playback issue

Your update is highly anticipated.

Warm regards,
Carly

  • Leisureg12's avatar
    Leisureg12
    Reel Rookie
    2 years ago

    Hi Carly,

    I'm trying to log into my DirecTV account inside the DirecTV channel.  I successfully log in which I would expect to be taken to DirecTV interface but it stays on the start free trial screen, shows my email that I'm logged in and only allows me to sign out or go through start free trial.

     

    I tried removing and reinstalling DirecTV channel. Same issue. 

    Thanks. 

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      Hi, Leisureg12.

      Thanks for keeping us posted.

      Since this is a channel authentication issue, we highly recommend coordinating this with the channel provider as they manage and maintain their app on the Roku streaming platform. 

      It's important to note that Roku simply hosts the channel on the platform and does not have direct management control over it.

      You may reach them here: DirectTV Support

      We hope this will get sorted out soon so you can start streaming on your newly purchased Roku streaming device.

      Regards,
      Carly