Digital Theatre not loading
I watch Digital Theatre shows on a TV using a Roku Express device, and have had no problems until the last few days, but now when I go into the DT app on the Roku, it loads normally and offers me the usual range of shows, I select one, then go to "play" and I just get a prolonged "loading" circle, then after a minute or so the screen goes blank, and the app is unresponsive. I have restarted the Roku, I have deleted and reloaded the DT app, it makes no difference. Every other app on my Roku is working normally, BBC iplayer, NT at Home etc. I have another later generation Roku Express on another TV and exactly the same is happening. If I go into DT on my PC I can play shows in the browser without any problem. Has anyone else had a problem like this?
Many thanks to those on here who have tried to help. I contacted Digital Theatre customer support and had a very prompt and courteous reply to the effect that their tech people would look into it, a message line appeared at the top of the DT home screen to say that a fault was being investigated, and two days later I had another courteous message to say that the problem had been fixed, which indeed it has, and have been given a month's discount off my next renewal. I hardly need say what exemplary customer service! Issue closed.
