Forum Discussion

AdrianSlater's avatar
AdrianSlater
Reel Rookie
4 days ago
Solved

Digital Theatre not loading

I watch Digital Theatre shows on a TV using a Roku Express device, and have had no problems until the last few days, but now when I go into the DT app on the Roku, it loads normally and offers me the...
app playback
  • AdrianSlater's avatar
    AdrianSlater
    20 hours ago

    Many thanks to those on here who have tried to help.  I contacted Digital Theatre customer support and had a very prompt and courteous reply to the effect that their tech people would look into it, a message line appeared at the top of the DT home screen to say that a fault was being investigated, and two days later I had another courteous message to say that the problem had been fixed, which indeed it has, and have been given a month's discount off my next renewal.  I hardly need say what exemplary customer service!  Issue closed.

RokuSuzyL's avatar
RokuSuzyL
Community Moderator
3 days ago

Welcome AdrianSlater​ 

It looks like you have an issue with the Digital Theatre app not loading when being launched, and thanks for trying to troubleshoot it. 

Have you tried to update the specific app that is having an issue? If not, please press the Home button > Select the app that is not loading and press the Star (*) button > Select Check for updates. Once the app is finished updating, try opening it again. 

For more tips, you can check out this link. 

Hope this helps! Let us know when you need more info. 

Roku Community Team