Forum Discussion

hamidmofid's avatar
hamidmofid
Newbie
3 years ago

CTV and Global channel activation code

Hey Everyone, I have a Sharp TV with Roku operation system and have a problem to activate CTV and Global channel when I wanted to watch live! anyways, I tried activation link several times on Chr...
RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
3 years ago

Hi hamidmofid 

Thanks for the post.

In some cases, removing the affected channel and then reinstalling it helps. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes!


All the best,
Kariza

Pamala's avatar
Pamala
Reel Rookie
2 years ago

Nothing works as they keep asking for a credit card 

I don’t have a credit card 

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Thank you for posting here in the Roku Community, Pamala.

    We regret to hear about the trouble and inconvenience this may have caused you. We'd be glad to be of assistance regarding this matter. 

    In this instance, for channel authentication, it is highly suggested to reach out to the channel providers themselves as they are the ones who maintain and update their app on the Roku streaming platform. 

    Please refer to the links below to help you reach them:

    CTV channel customer support - 1-800-461-1542

    Global channel customer support - 0333 200 2000

    We hope you get everything sorted out soon and appreicate you bearing with us in the meantime. 

    Best regards,
    Carly