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JavyJav's avatar
JavyJav
Reel Rookie
5 years ago
Solved

Choppy video streaming ESPN, Sling TV, UFC PPV

Video play is choppy when streaming ESPN, UFC ppv, and Sling tv. Roku shows excellent connection. 

app playback
Sling TV
  • JAC1099's avatar
    JAC1099
    4 years ago

    I had the same issue with zero resolution from the recommended fixes. However,  changing the display from Auto to 4k @60Hz has resolved the issue. Although both the player and cable are rated for HDR @ 60Hz, this is the only thing that has fixed the issue. 

11 Replies

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  • GREB's avatar
    GREB
    Reel Rookie
    3 years ago

    My TV does not allow 4K, but it was defaulting to 1080p. I changed it to 720p and it appears to have done the trick.

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    5 years ago

    Hi JavyJav,

    Thanks for reaching out to the Roku community!

    If you experience low-quality video or rebuffering on a regular basis across multiple channels:

    If you continue to see poor video quality or rebuffering, restart your Roku device.

    • To restart your Roku player, go to Settings > System > System restart.
    • To restart your Roku TV, go to Settings > System > Power > System restart.
    • You can also unplug your Roku device from the power source and plug it back in.

    Keep us posted and we'll continue assisting from there if needed.

    Thanks,
    Mary

     

    • JavyJav's avatar
      JavyJav
      Reel Rookie
      5 years ago

      Thanks for the advice but my internet network is good and I've spoken with roku troubleshooting technicians about this issue and they walked me through every possible fix with no results. Roku engineers are looking into the problem and are going to get back to me. 

      • drev0013's avatar
        drev0013
        Reel Rookie
        4 years ago

        I'm having the same issue. I have a fast internet connection, and all of my other Roku apps work without issue. ESPN and ESPN Plus content is incredibly choppy and unwatchable.

        I've reset the system several times, uninstalled/reinstalled the app, and all the other basic remedies listed online without any luck. I'd love to hear if this gets solved.