I had the same issue with zero resolution from the recommended fixes. However, changing the display from Auto to 4k @60Hz has resolved the issue. Although both the player and cable are rated for HDR @ 60Hz, this is the only thing that has fixed the issue.
Hi RokuKariza-D,
Yes, I did restart the system before reinstalling, and the video is still unwatchable. I'll reach out to ESPN, but after doing more research, this seems to be a known issue with few solutions.
Thanks.
I had the same issue with zero resolution from the recommended fixes. However, changing the display from Auto to 4k @60Hz has resolved the issue. Although both the player and cable are rated for HDR @ 60Hz, this is the only thing that has fixed the issue.
THANK YOU!! This saved my day. ESPN Plus was choppy video, but the audio was fine. Other apps (like YouTubeTV) were fine. So I knew it wasn’t an internet bandwidth issue. Just wasn’t sure if it was a problem with ESPN Plus or Roku. Your solution worked perfectly for me, and not something I ever would have thought of. To be clear, the video setting you need to change from Auto to 4K @ 60 Hz is under Roku settings, not ESPN Plus settings.
Changing the display to 60 hz at 4K without HDR seems to have worked for me. Thanks for the fix!!
Changing the display to 60 hz at 4K without HDR seems to have worked for me. Thanks!
This was the solution, you can try different settings on the 4k to choose the best one but it seems the auto settings are the one causing issue
