Forum Discussion

Redkroovy's avatar
Redkroovy
Binge Watcher
2 years ago

Channels not loading after recent update 13.1.4

My 4640x ultra update Friday 8-2-24 to 13.1.4. It is build version 1512-29. Now MAX, Parmount, and History Vault, will not load. They were previously working fine. I have restarted the unit several t...
app playback
RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Redkroovy,

Thank you for the information,

We have forwarded your information to the appropriate Roku team for further investigation. Once we have more information, we will update this Community thread. We appreciate your patience and understanding.

Regards,
Arjiemar

Redkroovy's avatar
Redkroovy
Binge Watcher
2 years ago

Any information on this?

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Redkroovy,

    Thanks for keeping in touch!

    We still don't have any update on the investigation, but we have already provided an update about this. We would like to verify if we can connect the affected device to an alternative network, like a mobile hotspot, to see if that makes a difference.

    Please keep us posted.

    Thanks,
    Rey

    • Redkroovy's avatar
      Redkroovy
      Binge Watcher
      2 years ago

      I connect the unit to a hotspot then restarted and verified it was still connected. The channels I had mentioned are still not working.

      • Redkroovy's avatar
        Redkroovy
        Binge Watcher
        2 years ago

        Update just tried channels on different roku device. I had no issues at all. Is there a way to roll back firmware? Or new firmware coming?