<span;>Model 4640x- roku ultra
<span;>Serial # YP003R985313
<span;>Software version 13.1.4 •build 1512-29
<span;>Device id 7LC6D3986313
<span;>Issue occurs on MAX, Paramount, and History Vault. I have 15 other chanels woth no issues.
<span;>MAX- 57.6• build 1
<span;>Paramount- 8.16• 20240716
<span;>History Vault- 5.47• build 0
<span;>MAX 13-312-211
<span;>Paramount 13-312-211
<span;>History Vault- 13-312-210</span;></span;></span;></span;></span;></span;></span;></span;></span;></span;></span;>
Thank you for the information,
We have forwarded your information to the appropriate Roku team for further investigation. Once we have more information, we will update this Community thread. We appreciate your patience and understanding.
Regards,
Arjiemar
Any information on this?
Thanks for keeping in touch!
We still don't have any update on the investigation, but we have already provided an update about this. We would like to verify if we can connect the affected device to an alternative network, like a mobile hotspot, to see if that makes a difference.
Please keep us posted.
Thanks,
Rey
I connect the unit to a hotspot then restarted and verified it was still connected. The channels I had mentioned are still not working.
