Hello! Redkroovy
Thank you for posting in the Roku Community!
We appreciate you for bringing this to our attention. The latest update affects your channels, specifically Max, Paramount, and History Vault. We are pleased to assist.
We would be happy to investigate further, but we need further details. Can you please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- Does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
We look forward to working with you to help resolve this issue.
Thanks,
Arjiemar
