Forum Discussion

sids's avatar
sids
Binge Watcher
2 years ago
Solved

Cbs app says " we're sorry, an error occurred" when i try to stream a show.

This is a problem for me as well. I get CBS via xfinity. It's "swell" that Roku says "great that you found a work-around." How about actually troubleshooting and come up with a solution?

 

  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi sids,

    Greetings from the Roku Community!

    We're sorry to hear about the experience of the playback issue with the channel. In some cases, that resolves the issue. Make sure you restart your Roku device before adding the channel back in to ensure the process is successful. Here are the steps you can follow:

    1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
      • Note: If you remove a subscription channel billed to your Roku account, you must cancel the subscription before seeing the Remove Channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
    2. Restart your Roku device: If reaching the power cord to unplug your Roku device is inconvenient, you can restart the device from the settings menu. Go to Settings > System > Power > System Restart > Restart. (If you do not see a Power submenu, skip to the next step).
    3. Reinstall the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
      • Note: If you add a subscription channel billed to your Roku account, you must re-subscribe.

    For more references on how to troubleshoot any channel playback issues, you can visit our Support page.

    If the issue persists, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel providers themselves.

    You can reach them here: CBC Support.

    Please keep us posted on what you find out.

    All the best,

    Chel

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi sids,

    Greetings from the Roku Community!

    We're sorry to hear about the experience of the playback issue with the channel. In some cases, that resolves the issue. Make sure you restart your Roku device before adding the channel back in to ensure the process is successful. Here are the steps you can follow:

    1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
      • Note: If you remove a subscription channel billed to your Roku account, you must cancel the subscription before seeing the Remove Channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
    2. Restart your Roku device: If reaching the power cord to unplug your Roku device is inconvenient, you can restart the device from the settings menu. Go to Settings > System > Power > System Restart > Restart. (If you do not see a Power submenu, skip to the next step).
    3. Reinstall the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
      • Note: If you add a subscription channel billed to your Roku account, you must re-subscribe.

    For more references on how to troubleshoot any channel playback issues, you can visit our Support page.

    If the issue persists, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel providers themselves.

    You can reach them here: CBC Support.

    Please keep us posted on what you find out.

    All the best,

    Chel