Forum Discussion

KashMcCall's avatar
KashMcCall
Reel Rookie
2 months ago

The Roku Channel gets an error "Cannot access program"

For the past few days every single show or movie I try to watch on RokuChannel I get an error message saying ‘Cannot access program. This program is not available or has expired’

I know the shows and movies aren’t expired as this happens often and some days I’m able to watch what I’m wanting with zero issues. For instance, most recently I was watching a show, the episode ended and then this error message popped up. A few days later, zero problems.

These are the steps I have taken to try to resolve the issue:

Update Roku system

Restart Roku device

Check network connection

Factory reset Roku 

None of these have worked. What else could be the issue?

4 Replies

    • RokuElizer-A's avatar
      RokuElizer-A
      Community Moderator

      marlindarlin808 

      We understand that you're having the same issue with the Roku Channel that's unable to access a program, and we'd like to look more into it. Could you share with us what specific content you're trying to access on the Roku Channel app? Also, can you provide us with a video when the issue occurs? 

      We're looking into it! 

      Roku Community Team

  • RokuHaz-M's avatar
    RokuHaz-M
    Community Moderator

    Hi there! KashMcCall 

    Thanks for reaching out to us regarding the Roku Channel's show issues. Could you please share some more information?

    • Does this issue occur on other apps aside from the Roku Channel?
    • Could you send us a brief picture of the error you ran into?
    • Did you notice any recent software updates before this problem started?

    Let's work together on this!

    Roku Community Team

    • KashMcCall's avatar
      KashMcCall
      Reel Rookie

      This issue only occurs with the Roku Channel.

      I don’t have a picture available but the error reads ‘Cannot access program. This program is not available or has expired‘

      The only recent update was when I did a factory reset on the TV