Forum Discussion

KashMcCall's avatar
KashMcCall
Reel Rookie
2 months ago

The Roku Channel gets an error "Cannot access program"

For the past few days every single show or movie I try to watch on RokuChannel I get an error message saying ‘Cannot access program. This program is not available or has expired’ I know the shows a...
app playback
roku channel
RokuHaz-M's avatar
RokuHaz-M
Community Moderator
2 months ago

Hi there! KashMcCall 

Thanks for reaching out to us regarding the Roku Channel's show issues. Could you please share some more information?

  • Does this issue occur on other apps aside from the Roku Channel?
  • Could you send us a brief picture of the error you ran into?
  • Did you notice any recent software updates before this problem started?

Let's work together on this!

Roku Community Team

KashMcCall's avatar
KashMcCall
Reel Rookie
2 months ago

This issue only occurs with the Roku Channel.

I don’t have a picture available but the error reads ‘Cannot access program. This program is not available or has expired‘

The only recent update was when I did a factory reset on the TV