Forum Discussion

karlkras's avatar
karlkras
Channel Surfer
7 months ago

Broken Audio on Bones S12E8 ?

What the heck on the loss of the voice channel on this one episode?

All there is is the background noise soundtrack, no voice is audible.

Appears to be only this one episode.

app playback

8 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    7 months ago

    Yep, I see/hear the same thing.

    RokuCarly, Season 12 Episode 8 of Bones on "The Roku Channel" doesn't have dialog.  There's only one audio track to choose.

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    7 months ago

    Hi, karlkras 

    Thanks for posting here in the Roku Community.

    We appreciate you for bringing this to our attention. Kindly be informed that we have forwarded your concern to the appropriate Roku team as we've reviewed this one on our end. We'll keep you updated with the progress of our review and post on the resolution's status in this thread.

    In the meantime, we hope for your patience and understanding as we work on this.

    Best wishes,
    Kash

    • Rosewelsh's avatar
      Rosewelsh
      Channel Surfer
      5 months ago

      Well, that's all good an well but it's been almost 2 months since this was reported and the dialogue is still missing on this episode. 

      Please fix it. We pay for this service by having to watch commercials. We shouldn't have to wait this long for a solution to be found and implemented. 

      Sincerely, 

      M

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        5 months ago

        Hi Rosewelsh

        Welcome to the Roku Community!

        I understand that the dialogue is still missing from this episode of the Bones series, and I would like to assist you further with this issue.

        Could you please let me know which Roku device you're using and its serial number? Additionally, please provide the specific season and episode where you noticed the audio issue, along with the timestamp of the problem. Lastly, could you confirm whether you have a surround sound system connected to your TV?

        I will wait for your response.

        Thanks,
        The Roku Community Team

  • victoriaslyons's avatar
    victoriaslyons
    Newbie
    3 months ago

    3/18/25: Can report the audio is still an issue on this episode. Commercials are fine unfortunately. Sometimes the background music plays on the episode, but definitely no voices. Recommend turning on captions. Hopefully Roku will fix?

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      3 months ago

      Welcome, victoriaslyons!

      Thanks for reaching out about the audio issues, we've passed this to the right team.

      We’ll keep you posted!

      Roku Community Team