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ravensrku's avatar
ravensrku
Binge Watcher
2 years ago

Blue screen when hitting back button in Xfinity Stream App

When watching live TV in the Xfinity App, my Roku screen is switching to a blue/purple screen when I hit the back arrow instead of the TV guide where I change channels. I have to hit the home button ...
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ravensrku's avatar
ravensrku
Binge Watcher
2 years ago

Any report on this?

Issue report tracker

Model: 4800X - Roku Ultra

Serial number: X01000X6F7J (S02A20D6F7J)

Software version: 13.1.4 • build 1510-C2

GC version: 12.1.17

Timestamp: 2024-09-09T16:43:17Z

Please use issue ID 7J-363-883 to report the current issue.

Xfinity Stream App v 6.14, no updates available

Steps to reproduce the issue you are seeing: Hit back arrow to get to TV guide while watching live TV in Xfinity Stream App.