Forum Discussion

Jackieuttam's avatar
Jackieuttam
Newbie
9 months ago
Solved

Amazon Prime Video not listed

Dear All,

 

I have just installed my Roku Express 4k+ and happily using Netflix, YouTube, Spotify on it. I am trying to find amazon prime video in the listed channels/apps but unable to find it there. Moreover, I don't have a 'search channel' option in Channel Store either. 

 

Can you help me to add Amazon Prime Video in the listing. 

 

I am in UAE and we have Amazon Prime available here. My Roku Express 4k+ model number is 3941RW2.

 

Thanks in advance for your help.

 

Jay.

 

  • renojim's avatar
    renojim
    9 months ago

    Sorry, Roku doesn't support UAE and some apps and features (like search) won't be available even if they are available on other platforms.  It's up to the provider to make their app available on Roku devices in regions Roku doesn't support and not all do (e.g., Amazon).

  • renojim's avatar
    renojim
    Community Streaming Expert
    9 months ago

    Sorry, Roku doesn't support UAE and some apps and features (like search) won't be available even if they are available on other platforms.  It's up to the provider to make their app available on Roku devices in regions Roku doesn't support and not all do (e.g., Amazon).

    • atc98092's avatar
      atc98092
      Community Streaming Expert
      3 months ago
      misskaye01 wrote:

      How about Singapore or anywhere in Asia?

      Probably not. In the Asian Pacific region Roku is only officially supported in Australia. Nothing in mainland Asia or the Indian Ocean area.