Forum Discussion

Kanthearit's avatar
Kanthearit
Newbie
6 months ago

Audio level drops to about a third

Same issue here. Restart seems to fix it but it’s pretty aggravating to do this multiple times in a day. Just started a couple weeks ago. Operated OK for a year or so. I have it connected to an LG with an LG sound bar.

app playback

2 Replies

  • StreamerUser's avatar
    StreamerUser
    Roku Guru
    6 months ago

    You didnt mention your Roku model # or firmware version (Settings/System/About).

    However, make sure you have Sound/Volume Modes disabled (these are unfortunately enabled by default in most RokuOS firmware versions, and are otherwise "hidden"):

    To disable Sound/Volume Modes:

    4640/4800/4802/4850/Roku TVs:

    1)  During playback:  press (remote) Options (*)/Sound settings/Customize sound modes/Volume Leveling & Dialogue Enhancement = Off

    All other models:

    1) During playback:  press (remote) Options (*)/Volume mode = Off

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    6 months ago

    Welcome to the Roku Community, Kanthearit!

    Having this issue can be pretty annoying, and we completely understand that. We're happy to help. 

    To figure this out quickly, tell us more about it...

    • Is this issue occurring on all channels or just one? If it’s a specific channel, are all contents within that channel affected, and which channel is it?
    • What Roku device is having this problem?
    • Were there any recent software updates before this happened? If so, what was the latest software version of your Roku device? 

    In the meantime, since you mentioned that a soundbar is connected to the TV, have you tried disconnecting the soundbar and setting the audio output to "TV Speakers"? This will help us determine whether the audio dropouts are related to the soundbar or the Roku device itself.

    Let's keep the conversation going. Please get back to us. 

    Thanks,
    Emman