Forum Discussion

givepeaceachanc's avatar
givepeaceachanc
Binge Watcher
7 months ago
Solved

Apps not appearing on my Home screen

I just came here to $itch since I see it's been a problem already. I like my apps WHERE I PUT THEM!!! 

Adding or Removing Channels
app feature
Channel feature-functionality
General channel question
Where to Watch
  • RokuRiamie-D's avatar
    RokuRiamie-D
    6 months ago

    Hi montgomery1,

    Welcome to the Roku Community!

    We understand that you are not seeing the channels on your Roku Home screen. We would like to take a closer look into the issue.

    Does it happen from all channels? If not, we recommend you try installing the Roku mobile app on your mobile phone, logging in with your Roku account, and connecting it to your Roku device. After that, try to remove the app and reinstall it through the Roku mobile app.

    To remove the app please follow the steps below:

    1. Launch the Roku mobile app
    2. Select Devices from the navigation bar
    3. Select the Apps on Roku tab on the Roku mobile app to view a list of apps installed on your Roku device 
       
    4. Tap and hold an app to view more information (tapping quickly will open the remote)
    5. Tap Remove and confirm your decision

    Add app using the Roku mobile app:

    1. On the Roku mobile app, browse the categories and genres, search to find a specific app, or go to the Store
    2. Select an app to view more information
    3. Select Add channel and follow the instructions to install the app on your Roku device

    If the app does not appear on your Roku device, go to your Roku device and select Settings > System > System update > Check now.

    Otherwise, if it happens from all of your apps, restart the system of your Roku device by going through Settings > Select System > Select Power. If you do not see a Power submenu, skip to the next step > Select System restart.

    We hope you find this information helpful. Please let us know if the issue persists.

    Cheers,
    Riamie

26 Replies

      • AvsGunnar's avatar
        AvsGunnar
        Community Streaming Expert
        7 months ago

        givepeaceachanc 

        For those that do not have the auto/manual option, and experiencing the reordering of apps, it is usually a power supply or memory fail issue.

        If you have a Roku model that has a USB power supply, you can try replacing both the USB cable and the power adapter (5volt, 1amp cell phone charging adapter should work).  If powering from TV, try using a wall outlet.

        It seems though that the Ultra models seem to suffer this more so than the other devices.  For that, you could try replacing the barrel adapter. (100-240 Volts 50/60 Hz)  https://www.roku.com/products/accessories/roku-power-adaptor-ultra

        ---

        If turns out not to be the power supply, then I believe it to to be a flash memory issue, (and since hardware related) no real resolution other than replacing the device unfortunately. (at least from what I have seen).

  • OkieDokieRokie's avatar
    OkieDokieRokie
    Reel Rookie
    6 months ago

    According to the Roku site, I’ve added Peacock (which I pay for) to my apps. However, I’m unable to find it in the Streaming Store in order to access it. 

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      6 months ago

      Hi OkieDokieRokie,

      Welcome to the Roku Community!

      We understand that you are not seeing the Peacock TV channel you added to your Roku streaming platform. We recommend that you try the troubleshooting steps we have provided above.

      If the issue persists, please let us know.

      Thanks,
      Riamie

      • OkieDokieRokie's avatar
        OkieDokieRokie
        Reel Rookie
        6 months ago

        Still not working. According to Roku.com, peacock is installed. Phone app and device still not showing peacock. Cleared cache, unplugged and plugged in multiple times (as well as tv), searched multiple times with device only showing peacock movie. I’ve been fighting for this since November. Please help

    • cbowers's avatar
      cbowers
      Newbie
      30 days ago

      Try deleting unwanted channels from home screen. That's what worked for me. May have to delete app and reinstall afterwards 

  • rtennant's avatar
    rtennant
    Reel Rookie
    6 months ago

    Inadvertently uninstalled the YouTube app. Tried to reinstall it and kept getting an error that it couldn't be installed so I restarted the Roku. Now when I search for it and select it, the only option I have is to open the app. It opens fine, it works fine, but it doesn't appear on the home screen and I don't have the option to uninstall it either.

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      6 months ago

      Hi rtennant,

      Welcome to the Roku Community!

      We noticed in your post that your YouTube app does not appear on the Roku Home page. No worries help is here.

      We recommend you try the following:

      1. Install the Roku mobile app on your mobile device.
      2. Sign in with your Roku account.
      3. Connect it to your Roku device. Here
      4. Remove the YouTube app through the Roku mobile app
      5. Add again

      If the app isn't showing up on your Roku device, navigate to Settings, System, and choose System Update. From there, select Check Now.

      If the issue persists, please let us know.

      Thanks,
      Riamie

      • rtennant's avatar
        rtennant
        Reel Rookie
        6 months ago

        Yeah that didn't fix anything. I can see the channel on the mobile app but it doesn't appear on the home screen even after performing a software update that displays a status claiming the YouTube channel is being installed.