Forum Discussion

Gegjibd's avatar
Gegjibd
Newbie
2 years ago
Solved

Apple TV crashing and freezing

Same problem as everyone else. Though mine has only crashed once, I get constant pauses. no other apps are having these problems. Yes I have deleted, rebooted, replaced the app.

Apple’s app is broken and has been for years. Please do not reply with any more canned responses, Roku. Pass this to a product manager who can contact Apple and require them to fix their gosh darned app. I blame Roku if that doesn’t happen.

  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi Gegjibd,

    Greetings from the Roku Community!

    We regret to hear about this. If the issue persists on one channel after attempting the troubleshooting steps and videos from other channels play fine, please contact the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel might need to be addressed with an update from them.
    Please let us know if the issue persists so we can further assist you.
    All the best,
    Eunice

4 Replies

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi Gegjibd,

    Greetings from the Roku Community!

    We regret to hear about this. If the issue persists on one channel after attempting the troubleshooting steps and videos from other channels play fine, please contact the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel might need to be addressed with an update from them.
    Please let us know if the issue persists so we can further assist you.
    All the best,
    Eunice

    • kevinpifher's avatar
      kevinpifher
      Newbie
      8 months ago

      Also having ISSUE -when in Netflicks and Apple TV keep crashing and have to do a reset 1-2 times a dayReset=press the "Home" button on your remote five times in a row, then follow up with pressing the "Up" arrow once, and then "Rewind" twice to initiate a soft reset of your Roku device; this sequence essentially accesses a hidden menu that allows for a restart. 

      when are you going to update the TV/programs...

  • Cmahoney's avatar
    Cmahoney
    Newbie
    2 years ago

    I was unable to access the library on Apple TV. I deleted and downloaded the app but it is now not launching. 

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi Cmahoney,

    Greetings from the Roku Community!

    We're glad to assist you with your streaming problem on Apple TV. Are you getting any error messages or error codes when trying to play content? Have you tried reaching out to Apple TV support and see confirm if there's an issue 

    Please try to restart your system and see if it fixes the issue.

    Let us know how it goes, and we'll be glad to further assist you.

    Kind regards,

    Eunice