Forum Discussion

Gegjibd's avatar
Gegjibd
Newbie
2 years ago
Solved

Apple TV crashing and freezing

Same problem as everyone else. Though mine has only crashed once, I get constant pauses. no other apps are having these problems. Yes I have deleted, rebooted, replaced the app. Apple’s app is brok...
  • RokuEuniceL's avatar
    2 years ago

    Hi Gegjibd,

    Greetings from the Roku Community!

    We regret to hear about this. If the issue persists on one channel after attempting the troubleshooting steps and videos from other channels play fine, please contact the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel might need to be addressed with an update from them.
    Please let us know if the issue persists so we can further assist you.
    All the best,
    Eunice