Forum Discussion

wlbundy's avatar
wlbundy
Newbie
8 months ago
Solved

angel studios app doesnt show on installed screen apps

The "Angel Studios" app does not show in my apps on my home screen on a Element Roku Tv After it has been installed but works when open from app after using the search tool. I am logged into my account and app is activated. There is no way to uninstall if the app does not have an icon in the apps list. Have restarted Roku several times and updated.

  • RokuTakashi's avatar
    RokuTakashi
    8 months ago

    Hi, wlbundy 

    Greetings, and welcome to the Roku Community.

    We appreciate you for sharing your concern with us regarding the Angel Studios app not appearing on your channel tile list, and we're here to help, We would like to suggest adding the app manually through the Roku website and see if it reflects on our screen. Kindly follow the steps below:

    Please refer to the Angle Studios app on Roku at this link: Angle Studios

    1. Go to channelstore.roku.com
    2. Sign in to your Roku account
    3. Browse the categories and genres, or search to find a specific app and select Details to learn more about an app
    4. Select Add channel to install the app on your Roku device

    If the app does not appear on your Roku device, go to your Roku device and select Settings > System > System update > Check now.

    For more information, you can visit How to add apps to your Roku streaming device

    We hope this works, and feel free to let us know if you have further concerns or inquries.
     
    Best wishes,
    Kash

7 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    8 months ago

    Hi, wlbundy 

    Greetings, and welcome to the Roku Community.

    We appreciate you for sharing your concern with us regarding the Angel Studios app not appearing on your channel tile list, and we're here to help, We would like to suggest adding the app manually through the Roku website and see if it reflects on our screen. Kindly follow the steps below:

    Please refer to the Angle Studios app on Roku at this link: Angle Studios

    1. Go to channelstore.roku.com
    2. Sign in to your Roku account
    3. Browse the categories and genres, or search to find a specific app and select Details to learn more about an app
    4. Select Add channel to install the app on your Roku device

    If the app does not appear on your Roku device, go to your Roku device and select Settings > System > System update > Check now.

    For more information, you can visit How to add apps to your Roku streaming device

    We hope this works, and feel free to let us know if you have further concerns or inquries.
     
    Best wishes,
    Kash
    • solofish1's avatar
      solofish1
      Reel Rookie
      8 months ago

      I am having the exact same issue. I have verified that the Angel Studios app has been successfully installed (both on my Roku TV and my laptop), I have reset my Roku password, and I have checked the app on my Roku TV for updates (there were none). Nothing works and I cannot easily access the Angel app using my Roku TV. I have to do a search for it every single time, so it is a total pain. Are there other things to try to make the app show up on my home screen? 

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        8 months ago

        Hi, solofish1 

        Greetings, and welcome to the Roku Community.

        We appreciate you for providing us with further information regarding the situation of Angel Studios on the Roku platform. Our team would like to collect more details for us to investigate this matter. Kindly provide the information below:

        • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
        • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
        • Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
        • Steps to reproduce the issue.
        • Image referring to the issue.

        These details will be the basis of the investigation that will be conducted to develop a resolution. We hope for your response and continuous cooperation in this thread.

        Best wishes,
        Kash