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mjwires's avatar
mjwires
Reel Rookie
4 years ago
Solved

AMC Plus 'Error Code 403_RESOURCE_PROVIDER'

The AMC Plus channel now returns the following error when trying to play any media: 

Error Code 403_RESOURCE_PROVIDER

The first time I encountered this was on 11/18/2021, which was the first time I tried to use the app after receiving the latest Roku OS update. The error has been happening ever since.

My account with AMC Plus is in good standing, and I can view content on every other non-roku device that I have, including the web. I've tried rebooting the TV, signing out and back in to the app, and uninstalling and reinstalling the app. The TV is a TCL 65S405.

AMC Plus Troubleshooting
  • SlackerPete's avatar
    SlackerPete
    4 years ago

    I finally received a solution from an AMC Plus rep that worked. See below:

    We're sorry to hear that you've been having this trouble with playing content on the app. Many users have been able to solve this with a simple change to their Roku settings.
     
    1. Go to the Roku Home Screen (press the Home button)
    2. Go to Settings > Privacy
    3. Un-check “Limit ad tracking”
     
    Then you should be able to go back to our app and continue playing content. Please try this and let us know if you're still having trouble.

57 Replies

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  • JoeKool's avatar
    JoeKool
    Reel Rookie
    3 years ago

    Didn't work. We don't have the "limit ad tracking" option using Roku Ultra 

  • gregg619's avatar
    gregg619
    Newbie
    4 years ago

    I get this on all of the TCL Roku TVs.  Sometimes, I can remove the App, reinstall, and login allowing me to use the App.  Then the next time I get the error again and again and so on...

    I am able to access all of AMC+ from my external Roku Stick, just not the TCL TVs.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      gregg619

      Thanks for the post.

      For more information about that channel's error codes and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

       

      Thanks,
      Danny

  • SlackerPete's avatar
    SlackerPete
    Reel Rookie
    4 years ago

    I finally received a solution from an AMC Plus rep that worked. See below:

    We're sorry to hear that you've been having this trouble with playing content on the app. Many users have been able to solve this with a simple change to their Roku settings.
     
    1. Go to the Roku Home Screen (press the Home button)
    2. Go to Settings > Privacy
    3. Un-check “Limit ad tracking”
     
    Then you should be able to go back to our app and continue playing content. Please try this and let us know if you're still having trouble.
      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        4 years ago

        Hello BuffyMovieBuff

        Thanks for the post.

        We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? We'd like to know more about how we can help.


        All the best,
        Kariza

    • bluto1508's avatar
      bluto1508
      Newbie
      4 years ago

      The solution to having your app perform properly is to make sure your customer allows you to allow ad tracking? Huh?

    • clayperion's avatar
      clayperion
      Newbie
      4 years ago

      Same Issue, using new Hisense RokuTV (65") and current app version. Live TV streams work, as do trailers, but any shows get the spinning arrows for 5 seconds and then dump back to the main (play) screen.  Things work fine on the web, Haven't tried other Roku TVs in the house, yet.

  • Ikickem2's avatar
    Ikickem2
    Newbie
    4 years ago

    I was having same issues with AMCPlus, kept getting the 403 error code, after numerous emails back and forth with AMCPlus support, I finally did a factory reset on my Roku device and now it works. Hope it helps 

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    4 years ago

    Hi everyone,

    Thanks for posting in the Roku Community!

     I have a few questions to better understand the behavior you are seeing: 
    1. When did this issue first start occurring? 
    2. Do you observe this behavior while using any other channel(s) on your device? 
    3. Have you tried to follow our playback issue basic troubleshooting step accordingly starting from removing the channel, restarting your device from 
    Settings>System>System restart, then once it loads up again, add the channel back once more to see if that clears things up?
    In addition, please make sure to get the latest AMC + channel version by checking for a channel update using your * button on the channel tile, or going to Settings for a System Update there. Then, restart your player. 

    If you are still having any issues with your AMC+ channel after following these steps, please provide us with the following information:
    -Roku device model
    -serial number
    -device ID
    -software OS/version (these can all be found in Settings > System > About)
    -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
    -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
    -steps to reproduce the issue you are seeing

    Keep us posted and we'll continue assisting from there if needed.

    Regards,
    Mary

     

    • EEinWall's avatar
      EEinWall
      Newbie
      4 years ago

      Shut the "ad tracker" off in Privacy settings and reset the ad tracker id.  Worked on each of my Roku devices!  This is also why a factory reset should work. 

    • Matt469's avatar
      Matt469
      Newbie
      4 years ago

      Hello,

      I am having the same issue with AMC+ after the update to 10.5 on my Roku stick. Can I get back to 10.0?  Thanks.

      Model 3600X

      Serial: 5S673G068567

      Software 10.5, build 4201-24

       

      • mjwires's avatar
        mjwires
        Reel Rookie
        4 years ago

        Matt469 - Many Roku devices are now offering a manual rollback to 10.0, but it didn't help me with the AMC+ problem, and others have reported the same thing. So it's probably not worth it at this point.

    • dleefred's avatar
      dleefred
      Reel Rookie
      4 years ago

      AMC and Roku need to get their act together. This is a major fail in quality assurance that should never hit the consumer. 

  • Krackerjack's avatar
    Krackerjack
    Newbie
    4 years ago

    Exact same issue here. Was working fine as recently as last week. Have uninstalled, restarted, and reinstalled the app to no avail.

    • ForAllItsWorth's avatar
      ForAllItsWorth
      Channel Surfer
      4 years ago

      Just got an email from AMC+ claiming they are aware of the problem and will be fixed within a day or two

      If you have any other form of media (phone,computer) amc+ will work on them the issue is because of roku's most recent software update

      • ad2602's avatar
        ad2602
        Newbie
        4 years ago

        Not sure if anyone has gotten this to work yet but I downgraded my Roku Ultra from release 10.5 back to 10.0 with the manual update and the same error still appears for any video playback.   Error Code 403_RESOURCE_PROVIDER.    Playback from a web browser works fine but not from AMC+ app on Roku.   

        If anyone has gotten this to work by using an older version of the Roku OS,  please let us know.

  • Mazy's avatar
    Mazy
    Reel Rookie
    4 years ago

    I’m having the same problem. I’ve done everything I can think of at least three times, and the same error message appears. 

  • Jericho's avatar
    Jericho
    Binge Watcher
    4 years ago

    Just signed up with AMC+ and getting the same issue.

    • ShanePresley's avatar
      ShanePresley
      Newbie
      4 years ago

      Same issue. TCL55S515. Had AMC+ through Roku last year, canceled it. Just signed back up through AMC's website and I am able to login to the AMC+ app on Roku TV but not stream anything. 

  • ForAllItsWorth's avatar
    ForAllItsWorth
    Channel Surfer
    4 years ago

    Having the same issue

    You having any luck trying to figure out how to fix it?

    AMC or Roku dont seem to be much help as they are both blaming the other for the issue