Forum Discussion

mjwires's avatar
mjwires
Reel Rookie
4 years ago
Solved

AMC Plus 'Error Code 403_RESOURCE_PROVIDER'

The AMC Plus channel now returns the following error when trying to play any media:  Error Code 403_RESOURCE_PROVIDER The first time I encountered this was on 11/18/2021, which was the first time I...
AMC Plus Troubleshooting
  • SlackerPete's avatar
    SlackerPete
    4 years ago

    I finally received a solution from an AMC Plus rep that worked. See below:

    We're sorry to hear that you've been having this trouble with playing content on the app. Many users have been able to solve this with a simple change to their Roku settings.
     
    1. Go to the Roku Home Screen (press the Home button)
    2. Go to Settings > Privacy
    3. Un-check “Limit ad tracking”
     
    Then you should be able to go back to our app and continue playing content. Please try this and let us know if you're still having trouble.
BuffyMovieBuff's avatar
BuffyMovieBuff
Reel Rookie
4 years ago

Mine is unchecked already. Now what?

RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
4 years ago

Hello BuffyMovieBuff

Thanks for the post.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? We'd like to know more about how we can help.


All the best,
Kariza

  • BuffyMovieBuff's avatar
    BuffyMovieBuff
    Reel Rookie
    4 years ago

    My mistake. I'm actually getting a 401 code. The AMC+ app signs me out often and in the middle of watching a movie or show. It usually happens after I pause it for a while. It's very annoying to have to sign in every time this happens. This is the only app that does this.

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      4 years ago

      BuffyMovieBuff

      Thanks for the reply.

      In some cases, removing the affected channel and then reinstalling them may help. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

      For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

      Let us know how it goes!


      All the best,
      Kariza