Forum Discussion

kalandpsy's avatar
kalandpsy
Newbie
8 months ago
Solved

Amazon Prime keeps dropping from my Roku

This is now happening on my Phillips Roku TV as well.  Only with Amazon and I have tried all the workarounds mentioned.  New problem - for years until about 6 months ago no issue.

Adding or Removing Channels
app feature
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  • RokuTakashi's avatar
    RokuTakashi
    8 months ago

    Hi, kalandpsy

    Thanks for reaching out, and welcome to the Roku Community.

    I understand you are experiencing issues with the Amazon Prime app on your Roku TV, where it keeps dropping.

    To resolve this problem, I recommend reaching out to Amazon Prime's support team for assistance. Since most apps on Roku are managed directly by the channel provider, they should be able to offer you a workaround to fix the issue.

    To contact them, you can refer to Amazon Prime Support

    Hope this will be sorted out soon, and let us know if you need further concerns.

    Thanks,
    The Roku Community Team.

1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    8 months ago

    Hi, kalandpsy

    Thanks for reaching out, and welcome to the Roku Community.

    I understand you are experiencing issues with the Amazon Prime app on your Roku TV, where it keeps dropping.

    To resolve this problem, I recommend reaching out to Amazon Prime's support team for assistance. Since most apps on Roku are managed directly by the channel provider, they should be able to offer you a workaround to fix the issue.

    To contact them, you can refer to Amazon Prime Support

    Hope this will be sorted out soon, and let us know if you need further concerns.

    Thanks,
    The Roku Community Team.