I get the following message when go ton start a show on Acorn
Roku Billing
You have already subscribed to Acorn TV via Roku. Please use the credentials you used when you subscribed to Sign in. 2500-000000-607.
I had been using Acorn fine , when I was asked to subscribe again, so I did, now I get the above error message and can’t figure out how to do anything.
Hi jimmyp11,
Thanks for posting in the Roku Community!
Could you please verify if the issue you are running into is when you're accessing Acorn TV standalone or through The Roku channel?
Please be noted that existing subscriptions from The Roku channel cannot be used to view premium content on a Standalone channel or directly from the publisher.
Please keep us posted and we'll continue assisting you from there.
Best regards,
Mary
I get this error for any Acorn show using the Acorn app:
You have already subscribed to Acorn TV via Roku. Please use the credentials you used when you subscribed to Sign in. 2500-000000-607.
When I try to watch an Acorn show from the Roku channel it asks me to start a 7 day free trial.
I am having the exact same problem with the same error message. I had previously subscribed directly on the Acorn website (years ago). This time I opened the Acorn channel on Roku. There is no selection to sign up but when you try to watch a show, you are asked for your Roku username and password. After entering that, you are signed up with Roku (and billed) but you can't watch any shows.
I get no help with Acorn. I want to cancel my Roku subscription to Acorn so I can subscribe directly with Acorn and I don't want to wait a month. How do I immediately cancel my Roku subscription?
