Acorn Tv not allowing me to watch
I get the following message when go ton start a show on Acorn Roku Billing You have already subscribed to Acorn TV via Roku. Please use the credentials you used when you subscribed to Sign in. 25...
Forum Discussion
Hi jimmyp11,
Thanks for posting in the Roku Community!
Could you please verify if the issue you are running into is when you're accessing Acorn TV standalone or through The Roku channel?
Please be noted that existing subscriptions from The Roku channel cannot be used to view premium content on a Standalone channel or directly from the publisher.
Please keep us posted and we'll continue assisting you from there.
Best regards,
Mary
I am having the same issue just after I renewed my subscription. I am accessing Acorn TV through The Roku channel.
Acorn tv fixed the problem for me. I did contact them directly
Glad the Acorn TV fixed your problem. I am having the same issue and contacted them. So far they have not responded. Do you know how they resolved the issue?
They suggested that I cancel my subscription on Roku and restart on their web site. Cancelled my subscription (time left to 12/11). Went to Roku web site and was already enrolled in Roku. Good to go?? They did indicate some software fix at their end. Not really sure what is going on, but Acorn is working just fine at present.
I have the same problem. I've contacted them and they have no record of a subscription under my email address. I'm using the standalone Acorn TV app.
Hello TonyRK4
Thanks for the post.
Could you tell us more about your concern? Do you receive an error code or message? What are the troubleshooting steps you've tried? Please let us know so we can assist you further.
All the best,
Kariza
