Forum Discussion
I am having the exact same problem with the same error message. I had previously subscribed directly on the Acorn website (years ago). This time I opened the Acorn channel on Roku. There is no selection to sign up but when you try to watch a show, you are asked for your Roku username and password. After entering that, you are signed up with Roku (and billed) but you can't watch any shows.
I get no help with Acorn. I want to cancel my Roku subscription to Acorn so I can subscribe directly with Acorn and I don't want to wait a month. How do I immediately cancel my Roku subscription?
Acorn customer service fixed the problem. They gave me a phone # to call Roku so I could cancel their billing and reset my Acorn password so I could subscribe directly through them. Prompt customer service.