Solved
Acorn & Britbox programs will not load and keep returning to LOADING
Acorn & Britbox programs will not load and keep returning to LOADING
Problem self corrected after four day.
Forum Discussion
I have the same exact problem.
All the resetting, rebooting, and unplugging makes no difference whatsoever.
Problem self corrected after four day.
I am having the same problem but only with BritBox. Acorn is working as intended. Cannot play anything, it's just stuck...
Please advise about Britbox and Scorn not loading. It’s been two days!
Same for me.
Same here since yesterday. Reported to support and notified was corrected. Is not. Done all the updates restarts etc. Nothing.
Problem DOES NOT self correct!!!!!!
HAVE HAD THIS ISSUE SINCE FEBRUARY 2023. I EMAIL BRITBOX ONCE EVERY MONTH. THEY ONLY SAY "WORKING ON SOLUTION".
OBVIOUSLY THEY DO NOT KNOW HOW TO SOLVE THE PROBLEM. I HAVE A ROKU ULTRA. I BELIEVE THEY NEED THE ROKU PEOPLE TO HELP THEM SOLVE THIS PROBLEM.
I HAVE DONE EVERYTHING THEY HAVE ASKED REPEATEDLY AND THE APP STILL CRASHES BACK TO THE HOME SCREEN
CouchMom, I did a lot with BritBox and they determined it had to be a Roku problem. I had a lot of back-and-forth with Roku via phone and email. I asked for a pro-rated refund for the remaining months of BritBox, but preferred a solution to the problem. I worked with them some more and ended up with a refund. I used the Tracker ID (home button x5 then left arrow x5) when the issue occurred. That gave some info that tech people could use, but it didn't seem to help. I had the same problem with a free app as well. In the end, I created a new Roku account using a different email. Did a factory reset, used new account, and loaded my favorite apps. Doing a trial week of BritBox, and if there are no problems will let it autorenew. I do think the problem is Roku's, as this same issue happens with many people over different apps. So far there are no issues with the new account; all the apps are playing fine (which further reinforces that it is not the stick or other hardware). I and they have no idea as to why things are fine one day and then this starts. I'll try my old account on another stick in a few months to see if anything has changed. I'm also watching these boards to see if a solution is found. 🤞
Thanks for the great info.
