Acorn & Britbox programs will not load and keep returning to LOADING

CouchMom, I did a lot with BritBox and they determined it had to be a Roku problem. I had a lot of back-and-forth with Roku via phone and email. I asked for a pro-rated refund for the remaining months of BritBox, but preferred a solution to the problem. I worked with them some more and ended up with a refund. I used the Tracker ID (home button x5 then left arrow x5) when the issue occurred. That gave some info that tech people could use, but it didn't seem to help. I had the same problem with a free app as well. In the end, I created a new Roku account using a different email. Did a factory reset, used new account, and loaded my favorite apps. Doing a trial week of BritBox, and if there are no problems will let it autorenew. I do think the problem is Roku's, as this same issue happens with many people over different apps. So far there are no issues with the new account; all the apps are playing fine (which further reinforces that it is not the stick or other hardware). I and they have no idea as to why things are fine one day and then this starts. I'll try my old account on another stick in a few months to see if anything has changed. I'm also watching these boards to see if a solution is found. 🤞